How the mighty have fallen. Jetblue used to be one of my favorite airlines. Now they have descended lower than their old-time competitors. When you are shown up by United you know that you are in trouble.
Jetblue's gates at JFK are overcrowded and the bathrooms are filthy. Even knowing that many flights are delayed this time of year due to weather has not prompted them to clean up after the hords of customers.
Their pilots and flight attendents used to be a breath of fresh air. Now many are grumpy and gruff like the rest of the US airlines. Only overseas can you find professionals with a good attitude.
Another case in point - most every airline provides an easy way to get notified when your flight is delayed or cancelled. United has an EasyAlert service that works great. You can choose email, sms or other methods of notification.
For some reason the jetblue.com web site contains no menu option for such a service. having been burned by a cancellation on Jetblue with no notice I called customer service and asked how I could be notified in the furture. The rep could not find any link online to such a service and was stumped.
I emailed David Neeleman who I met at a CEO conference (back when he was CEO). He could not be bothered to respond personally so he had his assistant get back to me. She was very pleasant and referred me to who else but another customer service agent.
I asked this person how a customer find the flight notification page. She proceeded to send me the following INANE email:
Regarding the second issue we do have a service called Flight Status Notification. Go to the Help icon on the top right of the first page of www.jetblue.com. In the search function type in: flight status. Several options will come up. One of them is frequently asked questions about the flight notification process. In that area there are links to click on to take one to the sign up page.
Can you believe that jetblue expects their customers to go two levels down into help then somehow pick out this needle from an FAQ haystack?
I hope their new terminal 5 fares better than the heathrow terminal 5 which has resulted in 20,000 bags lost and 480 flights cancelled in two weeks.
I recommend to all my readers NOT to fly jetblue. You are better off on amtrak.